What payments do you accept?
The Vanity Box gladly accepts MasterCard, Visa, and Discover credit and debit cards. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criteria will not ship and be immediately refunded. This policy protects you from fraudulent use of your card.
How do I cancel my order?
Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order. Please note that you will incur a $10 restock fee.
What Are Your Available Shipping Options?
(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION
The Vanity Box currently ships orders using USPS. Orders placed at TheVanityBoxHair.com before 12 pm standard eastern time, will be shipped the same day. Flat rate shipping requires 3-5 business for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).
(2) EXPRESS SHIPPING POLICY
The Vanity Box offers 1-2 day shipping at an additional cost of $35.00. This shipping method automatically includes insurance and signature confirmation at no extra charge.
(3) INTERNATIONAL SHIPMENTS
The Vanity Box ships international orders via USPS priority International. International shipments cost $40 for any destination worldwide and are normally received within 7-9 working days. The Vanity Box is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.
What Insurance is included with my package?
All orders placed via TheVanityBoxHair.com are entitled to insurance. All packages are insured up to $200, should your package gets lost, stolen, or arrives damaged. To file an insurance claim, please contact us promptly at 1-866-876-4383.
What is your return policy?
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact The Vanity Box customer service directly at firstname.lastname@example.org, 1-866-876-4383.